Return Policy

Right of return

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who enjoys the right of return

Where one of the exceptions listed below does not apply, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without the need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of return

To exercise the right of return, the User must send the Owner an unequivocal communication of his intention to withdraw from the purchase contract.

To this end, the User can use the standard withdrawal form found in the section below this document. The User is, however, free to express his intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal deadline expires.

When does the withdrawal deadline expire?

• In case of purchase of goods, the withdrawal deadline expires 14 days from the day on which the User or a third party - appointed by them and other than the courier - takes possession of the goods.

• In case of purchase of multiple goods ordered together but delivered separately or in the case of purchase of a single good composed of several lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party - appointed by them and other than the courier - takes possession of the the last of the goods, lots or pieces.

Effects of withdrawal

The Owner refunds all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

However, the increased cost resulting from choosing a particular delivery method other than the cheapest standard delivery offered by the Owner will remain the responsibility of the User.

The refund takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User shall not incur any costs as a consequence of the withdrawal.

…on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by them to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is respected if the delivery of the goods to the courier or other authorized person occurs before the expiry of the 14 day period described above. The refund may be withheld until receipt of the goods or until the User has provided proof of having returned them.

The User is responsible for the decrease in the value of the goods resulting from a use of the goods other than that necessary to establish their nature, characteristics and functioning.

Return shipping costs are the responsibility of the User.

Standard withdrawal form

Addressed to:

Culcasi Creations by Carlo Culcasi - via Pietro Randazzo mayor 94 Buseto Palizzolo (TP)
culcasicr@gmail.com

I/we hereby notify the withdrawal from my/our contract of sale of the following goods/services:

_____________________________________________ (insert here a description of the goods/services from whose purchase you intend to withdraw)

• Ordered on: _____________________________________________ (insert date)
• Received on: _____________________________________________ (insert date)
• Name of consumer(s):_____________________________________________
• Address of the consumer(s):_____________________________________________
• Date: _____________________________________________

(sign only if this form is notified in paper version)